Privacy Policy
Six Pages Studio, LLC
The short version
This section is a summary. The sections that follow are the full policy and control if the two ever disagree.
- We store what you write so that you can come back to it. That is the whole reason it is stored.
- You can delete anything you write, and your entire account, from inside the app. You do not have to ask us or wait for us.
- We do not sell your information. We do not show you advertising. We do not use your writing to train AI models.
- We do not track how you use the app. There is no analytics, no diagnostics, no engagement scoring, no streaks and no notifications.
- Voice conversations are not recorded. Audio is not stored, and we have turned off transcript retention with our speech provider.
- There is one exception to deletion. If the app routes you to crisis support, the record of that conversation is kept for seven years and cannot be deleted from inside the app. Section 6 explains exactly what that means and why we made that choice.
1. Who we are, and what this policy covers
The Six Pages is operated by Six Pages Studio, LLC, an Oklahoma limited liability company. In this policy, "we," "us" and "our" mean Six Pages Studio, LLC, and "the App" means The Six Pages application and the website at thesixpages.app.
This policy explains what information the App collects, why, who processes it, how long it is kept, and what you can do about it. It applies to everyone who uses the App.
Questions about this policy, or about your information, go to support@thesixpages.app.
What The Six Pages is
The Six Pages is a reflective writing application for adults. You write across six pages, and an AI companion responds to what you write. You can also talk with it out loud. It is not therapy, it does not create a therapeutic or clinical relationship, and the AI that responds to you is not a therapist, counselor or crisis worker. The Terms of Service and the Wellness Disclaimer say more about this.
A note about health information
We are not a health care provider, a health plan, or a business associate of either. We are not a covered entity under the Health Insurance Portability and Accountability Act, and the information you give us is not protected health information under that law.
That does not mean the information is not sensitive. What you write here may reveal a great deal about your mental and emotional state. We treat it accordingly, and several state laws written specifically for health-related information held outside HIPAA apply to it. Section 10 describes the rights those laws give you.
2. What we collect, and why
2.1 Account information
When you create an account we collect your display name, your email address, and authentication credentials, which are handled by Firebase Authentication (Google LLC). If you sign in with Google or Apple, we receive basic profile information (name and email address) from that provider under their own privacy policies. We use this only to give you access to your own account.
2.2 What you write
The Six Pages is a writing application, so most of what we hold is what you wrote. That includes your responses across the six pages, your replies to the AI, your chat conversations, your session summaries, the anchor you choose, and anything else you type or say into the App.
This content is stored in Cloud Firestore, a database operated by Google LLC. It is stored in the cloud rather than only on your device so that you can return to earlier sessions, continue where you left off, and reach your own writing from more than one device. That is its only purpose.
2.3 AI conversations
When you submit writing for a response, your text and the relevant context from your own earlier sessions are sent to a service we operate on Google Cloud Run, which forwards them to Anthropic's API. Anthropic's Claude models generate the response, which is returned to the App and shown to you. A record of the exchange is stored in your account in Firestore, in the same way as the rest of your writing.
The App also sends what you write to a second, smaller model for a single narrow purpose: deciding whether the language suggests you may be in danger. Section 6 describes what happens if it does.
2.4 Voice conversations
If you choose to talk out loud, your speech is processed by ElevenLabs, a speech service. ElevenLabs converts your speech into text and converts the AI's reply into audio. It does not decide what is said; the reply is generated by the same Anthropic models used on the written path.
Your audio is not stored. It passes through, becomes text, and is gone. We have also turned off transcript retention on our ElevenLabs agent, so ElevenLabs does not keep a record of what was said. ElevenLabs states that it holds agreements with third-party model providers prohibiting them from training on customer content.
The text of a voice conversation is written into your own session in the App, in the same way a typed conversation would be, so that you can read back what you said. That copy lives in your account and is under your control like the rest of your writing.
Before your first voice conversation the App shows you a notice describing all of this, which you have to accept before you can speak. While you are speaking, the screen carries a visible label reading "Voice by ElevenLabs · not recorded."
2.5 Crisis conversations
These are treated separately and are the subject of Section 6.
2.6 Technical information
We do not run analytics or diagnostics in the App. We do not collect behavioural telemetry, we do not record which pages you visit or how long you spend on them, and we do not build a usage profile of you. Our declarations to the Apple App Store and Google Play say the same thing.
Our cloud providers generate ordinary operational records — for example, server logs showing that a request was made and whether it succeeded — in the course of running the service. Those are used to keep the service working and to investigate faults and abuse.
2.7 Payment information
Subscriptions are purchased through the Apple App Store or Google Play. We never receive or store your card number or billing details. We receive only the fact that a subscription is active, and the records of the transaction that we are required to keep for tax purposes.
3. What we do not do
This section exists because in this category the absences matter as much as the practices.
- We do not sell your personal information, and we do not share it with anyone for their own marketing.
- We do not show advertising in the App, and we do not allow anyone to pay to reach you through it.
- We do not use your writing, your conversations or your crisis records to train AI models. Our AI providers are contractually barred from doing so with data sent through their commercial APIs.
- We do not read your writing for research, and we do not aggregate it into datasets.
- We do not use engagement mechanics. There are no streaks, no scores, no daily targets and no push notifications, because none of those are in your interest.
- We do not record that you looked at the crisis resources page. Opening it leaves no trace in your account, deliberately, because a person who feels watched will not look.
4. Who processes your information
We use the following providers. Each of them handles some part of what you give us, under their own terms.
- Google LLC (Firebase Authentication, Cloud Firestore, Cloud Run) — holds your account and stores everything you write, and runs the two services that connect the App to the AI providers. Holds your content for as long as your account holds it; deleted items may remain in backups for a short period before expiring. policies.google.com/privacy
- Anthropic, PBC — generates the AI responses you read and hear, and performs the crisis classification described in Section 6. Automatically deletes API inputs and outputs within thirty days, and does not train models on this data. May retain material longer where required by law or to enforce its usage policy. anthropic.com/privacy
- ElevenLabs — converts your speech to text and the AI's replies to audio, for voice conversations only. Audio is not stored and transcript retention is turned off on our agent.
- Apple Inc. / Google LLC (app stores) — process subscription payments and hold your payment details under their own policies. We never receive them.
We are not responsible for the privacy practices of these providers, and we encourage you to read their policies. We do not add providers that would receive your writing without updating this policy first.
5. Your control over your information
5.1 You can delete your own writing, at any time
You do not have to contact us, submit a request, or wait for a response. From inside the App you can delete individual entries, and you can delete your entire account. Deleting your account deletes the writing associated with it.
If you cannot reach the App — because you have lost access to your account, for example — write to support@thesixpages.app and we will do it for you.
5.2 The one exception
Crisis conversation records cannot be deleted from inside the App, and deleting your account does not delete them. They are kept for seven years from the date they were created, and then deleted. Section 6 explains why, and what a crisis conversation record is.
Nothing else in your account is treated this way. Every other thing you write is yours to remove.
5.3 Your other rights
Depending on where you live, you may also have the right to ask us for a copy of the information we hold about you, to ask us to correct it, to ask us to restrict how we use it, to withdraw consent where our use depends on it, to receive your information in a portable form, and to complain to a data protection authority. To exercise any of these, write to support@thesixpages.app.
We will respond within forty-five days of receiving your request. If your request is complicated, or if you have made several, we may need a further forty-five days, and we will tell you if that happens and why. We will not charge you for a reasonable request, and we will not treat you differently for making one.
6. Crisis conversation records
This is the most important section in this policy and the one we would most like you to actually read. There is a plain-language version of the whole system on our Safety page.
6.1 What happens
The App watches for language suggesting that you may be in danger. If it finds it, the App takes you to a dedicated crisis surface, tells you plainly that there are real people you can talk to, and gives you ways to reach them — 988, the Crisis Text Line, and, if you are outside the United States, a route to a helpline in your country. It never charges for this, and it never gates it behind a subscription or any other condition. If you have never paid us a cent, this still works.
The full text of that conversation is written into our database as a crisis conversation record, with the time it happened. It is stored separately from the rest of your writing.
6.2 Why we keep it
Two reasons, and we would rather state both than the flattering one.
The first is about you. If something happens and your wellbeing cannot afterwards be confirmed, that record is the last known account of what you were carrying and what you said. For the people who love you, that is sometimes the only thing there is.
The second is about us. That record is also the only contemporaneous account of what the App said back to you. If the App ever fails someone, we want the record of that failure to exist rather than to have been deleted. We are not willing to build a system where the evidence of our own conduct disappears on request.
6.3 How long, and what you can and cannot do
- Crisis conversation records are kept for seven years from the date the conversation happened, and are then deleted.
- They cannot be deleted from inside the App.
- Deleting your account does not delete them.
- They are not used for analytics, research, product improvement or model training, and they are not shared with anyone except as described in Section 9.
- Access is restricted to what is necessary to operate and secure the service, and to the circumstances in Section 9.
Seven years is not an arbitrary number. It matches the period used by Crisis Text Line, which is the closest comparable service to this part of the App, for the identifiable records of its own crisis conversations.
6.4 What the App will not do
The App does not contact anyone on your behalf. It does not alert emergency services, it does not notify a family member, and it does not report you to anyone. It stays in the conversation with you and points you toward people who can help. If you want someone called, you have to call them.
7. How long we keep things
- Account information — until you delete your account. Deletion is immediate in the App; residual copies expire from provider backups within thirty days.
- Your writing, replies, chat and session summaries — until you delete it, or until you delete your account. You control this entirely.
- Text of voice conversations, stored in your session — same as your other writing. The audio itself is never stored, and no transcript is retained by ElevenLabs.
- Crisis conversation records — seven years from the conversation, then deleted. Cannot be deleted from inside the App. See Section 6.
- Backups — expire within thirty days of the underlying deletion. This is a description of how our providers work, not a choice we make.
- Transaction records — seven years. Ordinary tax and accounting practice. Contains no card details.
- Support correspondence — two years from your last message.
Where we are required by law to keep something longer, we will, and only for as long as that requirement lasts.
8. Where your information is held, and how it is protected
Your information is stored on Google Cloud infrastructure, on servers that may be located in the United States or in other countries. By using the App you agree to it being transferred to and stored in those locations.
Access to your data in Firestore is governed by security rules that restrict it to your own authenticated account. Data is encrypted in transit and at rest under Google's standard infrastructure practices. We have not implemented additional application-layer encryption beyond that, and we would rather tell you so than imply protection we have not built.
No method of electronic storage is completely secure, and we cannot promise that yours will never be exposed. If a breach affects your personal information, we will notify you, and the relevant authorities, as the law requires and as quickly as we are able.
9. When we may disclose information
We may disclose information in the following circumstances, and no others:
- To the providers in Section 4, only to the extent needed to run the App.
- Where required by law, regulation, subpoena, court order or governmental authority.
- Where we believe in good faith that disclosure is necessary to prevent serious harm to you or to another person.
- In connection with a merger, acquisition or sale of assets, in which case we will notify you before your information becomes subject to a different policy.
10. Consumer health data rights
Some states give you specific rights over health-related information held by companies that are not health care providers. What you write in this App may fall into that category. Where those laws apply to you, you have the right to:
- Confirm whether we are collecting, sharing or selling your consumer health data, and to access it. We do not sell it and we do not share it for anyone else's purposes.
- Withdraw consent to our collection and use of it.
- Have it deleted, subject to the crisis conversation record exception described in Sections 5.2 and 6.
- Appeal a refusal, and to complain to your state Attorney General if the appeal is denied.
To exercise these rights, write to support@thesixpages.app. We will respond within forty-five days.
We do not use geofencing around health care facilities, and we do not collect precise location data at all.
11. Age
The Six Pages is for adults. You must be at least eighteen years old to create an account, and you confirm your age before you can do so. We do not knowingly collect information from anyone under eighteen. If you believe someone under eighteen has created an account, write to support@thesixpages.app and we will delete the account and its information.
12. If you are outside the United States
The App is operated from the United States and your information is processed there. If you are in the European Economic Area or the United Kingdom, the legal bases we rely on are: performance of our contract with you, for storing and returning your own writing; your consent, for voice conversations; and our legitimate interests in operating a safe service, for the crisis handling described in Section 6. You have the rights set out in Section 5.3.
The crisis resources shown in the App are United States numbers. Wherever you are, the App will point you to findahelpline.com, which lists helplines by country.
13. Changes to this policy
If we change this policy in a way that materially affects you, we will tell you in the App or by email before the change takes effect. The date of the current version is at the top of this document. Older versions are available on request.
14. Contact
Six Pages Studio, LLC
1677 Midtown Place #123
Midwest City, Oklahoma 73130
United States
support@thesixpages.app
thesixpages.app